Terms & Conditions

TERMS

Ambrose Training Ltd does not accept responsibility for reliance on third parties in providing internet connections required to sit the examination.  Should this fail we will use our best efforts to resolve the situation on the day; if this problem cannot be overcome satisfactorily we will endeavour to provide alternative exam facilities on another day.

Please note that now that we have received your booking and your place on a course is confirmed, we will need more than 2 weeks notice if you want to cancel or postpone your place, otherwise our cancellation policy (see below) will apply.  Occasionally we may have to cancel a course, change the tutor or change the date.  If this happens, we will inform you immediately.  If you cannot attend on the new date, we will offer you a credit note or a refund.

We will always endeavour to be as fair and as reasonable as possible, if you have to move your course date due to unforeseen circumstances.  However as our courses are booked weeks or even months in advance and candidates often have to wait for availability on some courses, we have to be strict with our terms of booking.

CANCELLATIONS

For cancellation of a booking, if the request is received 2 weeks or more before the start date then a £75.00 administration fee is applicable.  For cancellations received 1-2 weeks before the start date, a 50% cancellation fee is payable.  For cancellations received 1 week or less before the start date the full fee is payable.  Substitutions will be accepted at any time without extra charge, once only.  If the date is required to be transferred again or is then cancelled this will incur the administration fee of £75.00 only if the request is received 2 weeks or more before the start date otherwise our cancellation terms will apply.

MISCELLANEOUS

Ambrose Trainingreserves the right to refuse or terminate attendance on any training course without refund when a candidate knowingly breaches Health and Safety procedures, endangers either themselves or others within the training environment or commits an offence of theft, vandalism or gross misconduct against Ambrose Training.

Information submitted to us or gathered from www.ambrosetraining.co.uk is used by Ambrose Training only to formally identify and register candidates with awarding bodies for examinations.

We will not be liable for non-performances of our obligations caused or resulting from industrial disputes or any other circumstances beyond the reasonable control of the company such as act of God, riots, civil commotion, flood, fire and legislation.

Any information displayed on our web site or other matter printed by the company is not regarded to be authoritative or certified as best practice and is only considered to be useful supplementary advice to other certified codes of practice.

Prices and course specifications are checked to the best of our ability, and whilst every effort has been made to make them accurate, Ambrose Training Ltd accepts no responsibility for errors and omissions. We reserve the right to alter our prices and specifications without notice.

Any complaint can be communicated directly to Ambrose Training Ltd. We will Endeavour to deal with your complaint within five working days of receipt